ARELS members work to a Code of Practice that provides a range of guarantees. These gurarantees surpass the minimum guarantees represented by English in Britain Accreditation.

 

English UK has a Student Emergency Support Fund (SESF) which is used to provide emergency assistance to students affected by the closure of a member centre. This would normally cover such things as accommodation expenses where advance payment has been lost and assisting with the cost of travelling if the alternative course provided is far away.

 

English UK has a complaint procedure available to students if they feel that their experience with a member centre was not as they expeceted. This body takes all complaints seriously, and attempts to achieve an amicable resolution whenever possible.