DescriptionThis federation is made up of six Associations of Spanish Schools for Foreigners and a federal structure.
Each of these associations has its own legal characteristics, although there are common guidelines, a code of ethics for daily operations and monitored quality standards that apply to all.
The main objective of this federation is to offer quality of each of its school.
Complaint ProcedureAny unattended complaints may be presented to the Student Defender for their consideration and resolution.The Student Defender will be formed by a committee of 3 FEDELE schools depending on the case, the accused school will be excluded. It is the school's obligation to give out the complaint sheets as well as contacting the Student Defender.For each case, a duly filled-in complaints sheet must be presented, signed both by the pupil and the school.There is a 2 to 4-week resolution period after which the resolution will be sent to the student, whether they still be in Spain or in his own country.
Members of FEDELE (Federacion De Escuelas De Espanol Como Lengua Extranjera)