Refund Policy & Guarantee
We have negotiated preferential cancellation terms with the schools, which apply exclusively to our clients.
Many of our schools have agreed to provide for our students, a full refund of all tuition fees until a certain number of days before the start of the course. For all the schools which the Free Cancellation policy applies to, it is indicated in the school page on our site exactly from how many days before the start of the course our students will receive a full refund.
Qualifying schools are marked with FREE cancellation in the course price calculator and on other parts of the website.
This depends on both the school and the course. You will find next to each course on the school page the information about how many days before the start of the course you can cancel for free.
The refund will be arranged with the same payment method in which you originally paid to us. Refunds are arranged within 2 weeks.
We will cover any bank fees charged by our bank or related credit card fees. For bookings requiring visa-related documentation, schools may charge an administrative fee to cover these services if the booking is cancelled after such documents have been issued.
In case you will not be able to attend the language course because your visa application was rejected you benefit from the following preferential refund guarantees. These apply for all schools presented on our website.
If a client is forced to cancel the course due to visa denial after a timely visa application, all payments and deposits made to us will be returned to the student. We will not retain any fees from our part. Schools have to contractually agree with us that they will charge in such cases to our clients never anything beyond a maximum of 180 EUR for banking and administration fees. The client will need to present a document demonstrating the visa rejection at least 3 weeks before the start of the course or accommodation stay.
In all other cases where a cancellation does not qualify under the free cancellation policy and is not related to visa issues, the general cancellation and refund policies apply. However, for over 90% of our listed schools, we offer our students free changes. This means you can avoid cancellation fees by informing us—up to 10 days before the course start date—that you would like to change the course start date or transfer your booking to another person who can attend either on the same date or at a later time.
For over 90% of our listed schools, we can offer our clients free changes. Qualifying schools are marked in the course price calculator and in other parts of the website with FREE changes. If you book with us, you can change your course or starting dates free of charge up to 10 days before the start of the course. We will take care of the change fees that the schools would normally apply. For accommodation, we can nearly always have the change fees waived for you. Contrary to other booking platforms, we will never charge a change fee to a client from our side.
